Refund policy

This policy provides procedures and standards for product purchases, returns, refunds, and exchanges at the Dududo Store (hereinafter 'Store'). Legal rights and obligations are governed by the Dududo Store Terms of Service, and this policy serves as a supplementary document providing specific procedures.

1. Quick Reference

Quickly check whether returns, exchanges, and refunds are available.

Category	Return Available	Exchange Available	Not Available
General Product	Change of mind (unopened): Within 7 days of receipt Defect/Wrong delivery: Available	Change of mind (unopened): Within 7 days of receipt Defect/Wrong delivery: Available	After opening reproducible products (sound recordings, etc.) Damage/loss attributable to user
Pre-Order Product	Cancellation available before shipment Defect/wrong delivery only after shipment	Defect/wrong delivery only	Change of mind after shipment
Event/Raffle Product	Defect/wrong delivery only	Defect/wrong delivery only	Cancellation not available after raffle period ends No refund after winning

2. Return & Exchange Eligibility

2-1. Cases Where Return/Exchange Is Available

Change of mind: Within 7 days of receiving the product, if it is in unopened and unused condition
Product defect: Within 7 days of receipt, or notification required without delay upon discovering the defect (typically within 3 business days); product defects are limited to objectively verifiable cases such as manufacturing defects or damage occurring during delivery
Wrong delivery: Where a different product from the one ordered was delivered

2-2. Cases Where Return/Exchange Is Not Available

① Returns and refunds may be restricted in the following cases:

Where the product has been damaged or destroyed due to reasons attributable to the user

Where product value has significantly decreased due to the user's use or consumption
Where packaging of reproducible products such as sound recordings has been damaged
Products that cannot be resold due to hygiene, safety, or other reasons
Custom-made or made-to-order products
Where non-return conditions were notified in advance for event/raffle products
Where withdrawal of purchase is restricted under applicable laws

② For internationally shipped products, returns and refunds due to change of mind may be restricted, and even where return is possible, costs incurred are borne by the user.

2-3. Exchange Processing Standards

Exchange is only available for the same product and same option.
If there is no inventory at the time of the exchange request, exchange is not possible and will be processed as a return/refund.
For exchanges due to change of mind, round-trip shipping costs are borne by the user.
For exchanges due to defects or wrong delivery, shipping costs are borne by the Company.

3. How to File a Return/Exchange

Please do not return products arbitrarily. Always file a request first following the procedure below.

3-1. Filing Procedure

Submit a return filing request through the CS channel
Submit the following information together: Order number / Return/exchange reason / Product condition photos (recommended for product defects or wrong delivery) / Unboxing video (recommended for product defects)
Confirmation by person in charge and return/exchange approval notification (within 3 business days)
Ship product using designated method after approval
Return/exchange product shipment processed after confirming receipt of product

※ For defects/wrong delivery, return/exchange shipping costs are borne by the Company.

3-2. How to Prove Defects

Submitting the following materials when filing a return due to product defects will speed up processing:

Unboxing video: Video filmed from the moment of opening the product. If the defect can be confirmed, this is advantageous for exchange/refund.
Photos of defective area: Photographed clearly without light reflection. Photograph the entire product and defective area separately.
Packaging condition photos: Photograph all 4 sides of the outer box and the inner packaging condition.

※ If evidence materials are insufficient, confirmation may take more time.

4. Refund Policy

4-1. Refund Processing Standards

Refund measures will be taken within 3 business days after confirming receipt of the returned product.
Additional time may be required for the actual refund to be reflected depending on the payment method.
No separate fees will be charged for refunds.

4-2. Refund Restrictions and Cost Burden

Refunds may be refused or restricted if the following international shipping and customs clearance-related situations arise:

Delivery failure due to customs clearance refusal by recipient, non-compliance with import regulations, incorrect information, etc.
Return due to reasons attributable to the user such as refusal to accept, long-term non-receipt, unclear address, etc.
Disposal, return, or additional inspection by local customs authorities
All costs arising from the above reasons (customs duties, VAT, customs clearance fees, quarantine/inspection fees, storage fees, re-delivery fees, return fees, disposal fees, etc.) are borne by the user.
In the event of a return, the Company will proceed with the refund after deducting the relevant costs, or the refund may not be made if the costs exceed the product amount.

4-3. Partial Refunds and Deductions

The Company may deduct the following items for returns, refunds, or order cancellations due to change of mind:

Round-trip international shipping costs
Customs clearance and logistics processing costs
Costs arising according to the payment method or payment provider policy
Other actual costs incurred
If a product has been returned but cannot be resold, refunds may be restricted or refused.

4-4. Estimated Refund Processing Time by Payment Method

Payment Method	Refund Method	Estimated Processing Time
Credit/Debit Card	Card authorization cancellation	3-7 business days (varies by card company)
PayPal	PayPal account refund	3-5 business days

※ The above processing times are based on refund processing completion; actual reflection to account/card may vary depending on card company/payment provider policies.

4-5. Shipping Cost Responsibility for Returns/Exchanges

For internationally shipped products, return shipping and customs clearance costs may arise, and such costs are borne by either the user or the Company depending on the reason.

Reason	Shipping Cost Responsibility	Notes
Change of mind	User responsible	Round-trip shipping costs
Product defect/wrong delivery	Company responsible	Processed after confirming evidence

5. Event/Raffle Products and Pre-Order Products

5-1. Event/Raffle Products

Cancellation and refunds are not possible after the raffle period ends.
Once an event prize is awarded, refunds or cancellations of the prize are not possible.
For product defects or wrong delivery only, returns can be filed within 7 days of receipt. However, if a defect is not immediately identifiable, notification must be made without delay upon discovery (typically within 3 business days), and will be processed within the scope provided by applicable laws.
Event products and regular products may be shipped separately.

5-2. Pre-Order Products

Pre-order products can be canceled until shipment.
After shipment, the process will proceed as a return rather than an order cancellation.
Due to the nature of pre-order products, shipment schedules may change; prior notice will be given upon changes.

6. User Responsibilities

Users are responsible for confirming in advance the import regulations, customs clearance feasibility, and potential costs of the relevant country before placing an order.
The Company is not responsible for delays, returns, disposal, etc. arising from laws, customs policies, or transportation processes in each country.

7. Additional Cost Charges

The Company may charge users for additional costs arising in accordance with these Terms.
If users do not pay such costs, the Company may take measures such as holding refunds or restricting orders.