Purchase & Refund Policy

1. Quick Reference

Quickly check whether returns, exchanges, and refunds are available.

2. Return & Exchange Eligibility

2-1. Cases Where Return/Exchange Is Available

• Change of mind: Within 7 days of receiving the product, if it is in unopened and unused condition

• Product defect: Within 7 days of receipt, or notification required without delay upon discovering the defect (typically within 3 business days); product defects are limited to objectively verifiable cases such as manufacturing defects or damage occurring during delivery

• Wrong delivery: Where a different product from the one ordered was delivered

2-2. Cases Where Return/Exchange Is Not Available

① Returns and refunds may be restricted in the following cases:

• Where the product has been damaged or destroyed due to reasons attributable to the user

• Where product value has significantly decreased due to the user's use or consumption

• Where packaging of reproducible products such as sound recordings has been damaged

• Products that cannot be resold due to hygiene, safety, or other reasons

• Custom-made or made-to-order products

• Where non-return conditions were notified in advance for event/raffle products

• Where withdrawal of purchase is restricted under applicable laws

② For internationally shipped products, returns and refunds due to change of mind may be restricted, and even where return is possible, costs incurred are borne by the user.

2-3. Exchange Processing Standards

• Exchange is only available for the same product and same option.

• If there is no inventory at the time of the exchange request, exchange is not possible and will be processed as a return/refund.

• For exchanges due to change of mind, round-trip shipping costs are borne by the user.

• For exchanges due to defects or wrong delivery, shipping costs are borne by the Company.

3. How to File a Return/Exchange

Please do not return products arbitrarily. Always file a request first following the procedure below.

3-1. Filing Procedure

• Submit a return filing request through the CS channel

• Submit the following information together: Order number / Return/exchange reason / Product condition photos (recommended for product defects or wrong delivery) / Unboxing video (recommended for product defects)

• Confirmation by person in charge and return/exchange approval notification (within 3 business days)

• Ship product using designated method after approval

• Return/exchange product shipment processed after confirming receipt of product

※ For defects/wrong delivery, return/exchange shipping costs are borne by the Company.

3-2. How to Prove Defects

Submitting the following materials when filing a return due to product defects will speed up processing:

• Unboxing video: Video filmed from the moment of opening the product. If the defect can be confirmed, this is advantageous for exchange/refund.

• Photos of defective area: Photographed clearly without light reflection. Photograph the entire product and defective area separately.

• Packaging condition photos: Photograph all 4 sides of the outer box and the inner packaging condition.

※ If evidence materials are insufficient, confirmation may take more time.

4. Refund Policy

4-1. Refund Processing Standards

• Refund measures will be taken within 3 business days after confirming receipt of the returned product.

• Additional time may be required for the actual refund to be reflected depending on the payment method.

• No separate fees will be charged for refunds.

4-2. Refund Restrictions and Cost Burden

Refunds may be refused or restricted if the following international shipping and customs clearance-related situations arise:

• Delivery failure due to customs clearance refusal by recipient, non-compliance with import regulations, incorrect information, etc.

• Return due to reasons attributable to the user such as refusal to accept, long-term non-receipt, unclear address, etc.

• Disposal, return, or additional inspection by local customs authorities

• All costs arising from the above reasons (customs duties, VAT, customs clearance fees, quarantine/inspection fees, storage fees, re-delivery fees, return fees, disposal fees, etc.) are borne by the user.

• In the event of a return, the Company will proceed with the refund after deducting the relevant costs, or the refund may not be made if the costs exceed the product amount.

4-3. Partial Refunds and Deductions

The Company may deduct the following items for returns, refunds, or order cancellations due to change of mind:

• Round-trip international shipping costs

• Customs clearance and logistics processing costs

• Costs arising according to the payment method or payment provider policy

• Other actual costs incurred

• If a product has been returned but cannot be resold, refunds may be restricted or refused.

4-4. Estimated Refund Processing Time by Payment Method

※ The above processing times are based on refund processing completion; actual reflection to account/card may vary depending on card company/payment provider policies.

4-5. Shipping Cost Responsibility for Returns/Exchanges

For internationally shipped products, return shipping and customs clearance costs may arise, and such costs are borne by either the user or the Company depending on the reason.

5. Event/Raffle Products and Pre-Order Products

5-1. Event/Raffle Products

• Cancellation and refunds are not possible after the raffle period ends.

• Once an event prize is awarded, refunds or cancellations of the prize are not possible.

• For product defects or wrong delivery only, returns can be filed within 7 days of receipt. However, if a defect is not immediately identifiable, notification must be made without delay upon discovery (typically within 3 business days), and will be processed within the scope provided by applicable laws.

• Event products and regular products may be shipped separately.

5-2. Pre-Order Products

• Pre-order products can be canceled until shipment.

• After shipment, the process will proceed as a return rather than an order cancellation.

• Due to the nature of pre-order products, shipment schedules may change; prior notice will be given upon changes.

6. User Responsibilities

• Users are responsible for confirming in advance the import regulations, customs clearance feasibility, and potential costs of the relevant country before placing an order.

• The Company is not responsible for delays, returns, disposal, etc. arising from laws, customs policies, or transportation processes in each country.

7. Additional Cost Charges

• The Company may charge users for additional costs arising in accordance with these Terms.

• If users do not pay such costs, the Company may take measures such as holding refunds or restricting orders.